Amidst reports that ‘safe’ replacement devices continue to explode, Samsung has suspended production of the Galaxy Note 7.
UPDATE: Samsung has officially confirmed that -amidst reports that replacement devices have exploded – it will proceed to halt all production, sales, and exchanges of the Galaxy Note 7.
Oh, Samsung. After initial reports revealed that the company’s new performance flagship, the Galaxy Note 7, was prone to spontaneous combustion – and that its ‘safe’ replacement supposedly has a similar fault – the company has halted production of the smartphone.
The Wall Street Journal reports that the move comes after new reports indicate that replacement Galaxy Note 7 devices have been found to spontaneously catch fire. The bid to stop production comes amidst reports that Samsung are struggling to facilitate a worldwide recall of the device.
In a media statement issued in Seoul, South Korea, Samsung stated that it was “œtemporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters”.
Samsung initially cited that reports, which indicated that Note 7 devices caught fire after overheating, were the result of “isolated cases”. The company later cited – when concerns were raised about abnormal charging levels in its replacement phones – that “œthe issue does not pose a safety concern.“
The company is now alleged to be working with the US Consumer Product Safety Commission, wherein the company hopes to investigate the incidents further. “œIf we determine a product-safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation,“ a statement read.
AT&T, one of the major networks in the United States, has begun offering a replacement program where consumers can return their Galaxy Note 7 for a different device. The remaining two major mobile networks, T-Mobile and Verizon, have since offered similar programs. AT&T has elected to stop issuing replacement Note 7 devices as investigations continue into reports that supposedly “safe” devices have the same fault as their explosive predecessor.
Samsung has battled with the Note 7 since the device was first announced on the 2nd of August, and shipped later on the 19th of the same month. The device has yet to reach South Africa, as Samsung’s local division has suspended pre-orders of the device in line with the international replacement program.
What are your thoughts on Samsung’s decision to halt the production of the Galaxy Note 7? Be sure to let us know your thoughts in the comments below!
Image source: The Daily Dot